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Contact Us

 If you would like technical advice prior to purchasing your new fire, need to arrange a warranty repair or have any other queries there are a few easy ways to get in touch with us:

           - EMAIL by filling in the short form to the side

           - TELEPHONE

           - POST - BFM Europe Ltd, Gordon Banks Drive, Trentham Lakes, Stafordshire, ST4 4TJ  

**Please have the model number and serial number to hand when making an enquiry about an existing fire. This can be found on the fire rating plate.

Please Note Our office opening hours are 8.45am to 5pm Monday to Thursday and 8.45am to 4pm Friday. If you would like to arrange a warranty service please call us on 01782 339 008.

Contact Us Online

You can easily contact us by either filling out the form to the right or by chatting with one of our advisors right now by clicking "Chat Now" in the bottom right corner.

Telephone Enquiries
Please feel free to call one of our specialist departments:

Customer Care Department
Tel: 01782 339022

General Enquiries
Tel: 01782 339000

Sales Advice & Administration
Tel: 01782 339010

Spare Parts
Tel: 01782 339034

Technical Advice
Tel: 01782 339039